Frequently asked questions
Estimated U.S. delivery: 5–7 business days. Shipping Policy
Products and options
How do I choose a gardening accessories item?
Check the listed dimensions, material, included pieces and available options on the product page. Contact us if a detail you need is missing.
How can I check a size or option?
Review the specific option and measurements before adding the item to your cart. The available selections appear on the product page.
Orders
How do I place an order?
Select any required options, add items to your cart and follow the checkout steps. Review the order and delivery address before confirming.
Can I change an order?
Contact us promptly with your order number. Changes may not be possible after processing or dispatch.
Shipping
Where do you ship and what does it cost?
Free standard shipping is available to all 50 U.S. states and Washington, D.C.
When will my order arrive?
Processing generally takes 1–2 business days, transit 4–5 business days, and the combined estimate is 5–7 business days. See the Shipping Policy for tracking and delays.
Returns and refunds
How do I request a return?
Contact us within 30 days of delivery with your order number. See the Return and Refund Policy before sending an item back.
When is an approved refund processed?
After receipt, inspection and approval, we process an eligible refund to the original payment method within 5–7 business days. Your payment provider may need additional posting time.
Contact
For product, order or return questions, use our contact page.